Privacy Policy

Effective Date: October 9, 2025

At Prairieview Psychology ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website: www.prairieviewpsychology.ca.

As a healthcare provider in Alberta, we comply with both the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Health Information Act (HIA). These laws govern how we collect, store, use, and disclose personal and health information.

1. Collection of Personal Information

We may collect the following types of information through our website:

a) Personal Information You Provide Voluntarily

This includes information you may submit through our contact or appointment request forms, such as:

  • Full name

  • Email address

  • Phone number

  • General details related to your inquiry

Please do not include personal health information (PHI) in emails or online forms. For clinical matters, we use secure, encrypted communication channels.

b) Non-Identifying Information Collected Automatically

When you visit our site, we may collect limited technical data, such as:

  • IP address

  • Browser type

  • Pages visited

  • Date/time of visit

  • Referring website

This information helps us understand website usage patterns and improve functionality. It is not used to identify individual users.

2. Use of Information

We use the information collected via our website to:

  • Respond to general inquiries or requests for appointments

  • Provide information about our services

  • Improve website usability and performance

  • Meet legal, regulatory, or professional obligations

www.prairieviewpsychology.ca may use your information for the following purposes:

  • Providing and maintaining our Service, as well as monitoring the usage of our Service.

  • For other purposes. Prairieview Psychology will use your information for data analysis to identify usage trends or determine the effectiveness of our marketing campaigns when reasonable. We will use your information to evaluate and improve our Service, products, services, and marketing efforts.

  • To contact you. Prairieview Psychology will contact you by email, phone, SMS, or another form of electronic communication related to the functions, products, services, or security updates when necessary or reasonable.

  • Marketing and promotional initiatives. Prairieview Psychology will use non-specific information gathered from you in order to improve our marketing efforts.

  • Targeted advertising. Your Personal Data will be used to improve advertising efforts that are relevant to your specific interests or inquiries.

  • To update you with news, general information, special offers, new services, and events.

3. Consent

By using this website or submitting personal information, you consent to the collection, use, and limited disclosure of that information as outlined in this policy. You may withdraw your consent at any time by contacting us, subject to legal or professional obligations.

4. Disclosure of Personal Information

We only disclose your personal information in limited situations, such as:

  • With your explicit consent

  • When required or authorized by Alberta law (e.g., under HIA or other applicable legislation)

  • To service providers acting on our behalf (e.g., website hosting or appointment systems), who are bound by confidentiality agreements

We do not sell or rent your information to third parties.

5. Data Protection & Security

We take reasonable administrative, technical, and physical safeguards to protect your information from loss, unauthorized access, or misuse.

Please note: The website is not a secure or encrypted platform for transmitting health information. If you become a client, Prairieview Psychology will communicate with you using secure, HIA-compliant tools (e.g., encrypted email, secure client portals, or practice management systems).

6. Retention of Information

Personal information collected via this website is retained only as long as necessary to fulfill the purposes described or as required by law. Health information collected as part of clinical services is retained in accordance with the Health Information Act and professional regulations.

7. Third-Party Services & Links

Our website may include links to third-party websites or platforms (e.g., online booking systems, mental health resources). We are not responsible for the content, privacy, or security of these external websites. You are encouraged to read their individual privacy policies.

8. Your Rights

As an individual in Alberta, you have the right to:

  • Request access to your personal or health information held by Prairieview Psychology

  • Request correction of inaccurate or incomplete records

  • Withdraw consent for future collection or use (where permitted by law)

  • File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you have concerns about your privacy rights

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our website is intended for individuals aged 18 and older. We do not knowingly collect personal information from minors without proper consent from a parent or legal guardian.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted to this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact:

Prairieview Psychology
info@prairieviewpsychology.ca
587-585-1721
www.prairieviewpsychology.ca